Refund policy

Refund & Return Policy

Last updated: August 2026

At Trendora, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or otherwise eligible product, we are here to help.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be in its original condition.

  • Not have been intentionally damaged or misused.

  • Include all original accessories and components, where applicable.

  • Be returned with its original packaging where reasonably possible.

  • Be accompanied by your order details or proof of purchase.

2. Damaged or Defective Products

If your Automatic Charger Disconnector arrives damaged, defective, or does not function as described, please contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photos and/or a video showing the issue.

  • Photos of the product and packaging if the package arrived damaged.

We may ask for additional information to verify the issue.

If the product is confirmed to be defective or we sent you the wrong product, Trendora may provide a replacement or refund, depending on the circumstances.

3. Change-of-Mind Returns

If you simply change your mind about your purchase, the product must be unused, undamaged, and in resalable condition.

Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise agreed by Trendora.

4. Non-Returnable Situations

A return may be refused if the product:

  • Has been damaged through misuse, negligence, incorrect installation, or unauthorized modification.

  • Shows signs of intentional damage.

  • Is returned after the applicable return period.

  • Is missing essential components or accessories due to customer use or loss.

  • Cannot reasonably be resold because of damage caused after delivery.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

For approved refunds on prepaid orders, the refund will generally be issued through the original payment method where supported by the payment provider. Processing time may depend on the payment provider or bank.

For Cash on Delivery orders, Trendora may request valid bank-account or other payment details necessary to process an approved refund.

Shipping charges may be non-refundable unless the return is due to a defective, damaged, or incorrect product.

6. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

An order may not be cancellable once it has already been processed or dispatched.

For prepaid orders that are successfully cancelled before dispatch, any eligible refund will be processed according to this policy and the applicable payment provider's processing procedures.

7. How to Request a Return

Contact us at:

Email: heello.trendora@gmail.com

Please include:

Subject: Return Request – [Order Number]

Include your order number, name, reason for the return, and photographs/videos where relevant.

8. Contact

If you have any questions about returns or refunds, contact:

Trendora
Email: heello.trendora@gmail.com

Trendora reserves the right to assess each return request individually and to update this policy when necessary. Nothing in this policy is intended to limit any rights that customers may have under applicable law.