Refund policy

Return & Refund Policy

Last updated: September 3, 2026

At Trendora, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you may request a return, replacement, or refund for products purchased from our website.

Eligibility for Returns

You may request a return or replacement if:

  • The product arrives damaged or defective.

  • You received the wrong product.

  • The product is materially different from the description provided on our website.

To be eligible, the item must be returned in its original condition, with its original packaging and included accessories, where applicable.

Return Request Period

Please contact us within 7 days of receiving your order if you believe your product is damaged, defective, incorrect, or otherwise eligible for a return.

Requests submitted after this period may not be accepted.

Damaged or Defective Products

If your product arrives damaged or is found to be defective, please contact us at heello.trendora@gmail.com and provide:

  • Your order number

  • A description of the issue

  • Clear photos and/or video showing the problem

  • Photos of the packaging, where relevant

We may review the information provided before approving a return, replacement, or refund.

Wrong Item Received

If you receive an item different from what you ordered, contact us within 7 days of delivery. After verification, we may arrange a replacement or refund.

Refunds

Once a return is approved and, where required, the returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method where reasonably possible. The time required for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

Where the return is due to a defective, damaged, or incorrect product, TRENDORA may cover reasonable return shipping costs or provide instructions for the return.

Where a return is approved for another reason, the customer may be responsible for applicable return shipping costs.

Non-Returnable Situations

Returns may not be accepted where:

  • The product has been damaged through misuse, neglect, or improper handling.

  • The product has been modified or repaired without authorization.

  • The product is returned incomplete or missing accessories.

  • The return request is made outside the applicable return period.

Exchanges and Replacements

Where appropriate, we may offer a replacement instead of a refund. Replacement availability depends on stock.

Contact Us

For return or refund requests, contact:

Trendora
Email: heello.trendora@gmail.com

Please include your order number in your message so we can assist you efficiently.

We reserve the right to update this policy when necessary. Any changes will be posted on this page.